If a parcel is returned to us via DPD and delivery has to be attempted for a second time you will need to pay the delivery fee of £9.50. Delivery is only free on orders over £90 on the first delivery attempt.
We aim to have all unframed print orders delivered within 3 working days. UK items will be sent via DPD/Royal Mail with next day delivery once ready to ship and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may use UPS. In this case we will contact you beforehand to arrange a suitable delivery date. In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date. Please get in touch if you require a parcel to arrive by a certain date: Please allow 10 to 12 working days for international delivery. Shipping to non-UK countries will be sent via UK Mail overseas parcel services. Insurance will be obtained for goods. Please note that shipment to non-UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Print Club London has no control over these charges and bears no responsibility. Please get in touch if you require a parcel to arrive by a certain date: If you wish to return any artwork you are responsible for returning the print on a tracked service. Once the artwork has been received we will issue you a refund minus the original shipping fee. For full international delivery charges please see table below:
If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out. This refers to collection from the Print Club Studio address. We’re open from 9am-5pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise us in advance via email to: [email protected] or call us on 0207 254 9028 **Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you** If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: . A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please wait for our instructions before returning the item to us. For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded. If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed. Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend. We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch. Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS). For any missing items or issue with delivery you have 28 days with which to contact us to discuss. After this point we cannot refund or replace the missing items.
All of our frames are made to order, when purchasing please note that framed prints can take up to three weeks to arrive from the date of purchase.